Customer Service

Delivery

We aim to dispatch orders either the same day or the next working day following payment clearance. Please find below delivery charges within the UK and to the rest of the world-

United Kingdom -UK delivery is a fixed rate of £2.99. We use Royal Mail First Class Recorded delivery for deliveries within the UK. This service should take 1-2 working days according to the Royal Mail website (excluding bank holidays). 

Worldwide -Worldwide delivery is a fixed rate of £4.99. For deliveries to the rest of the world we send our goods using Royal Mail International Signed For delivery. According to the Royal Mail website this service should take around 3-7 working days (excluding bank holidays).

Please note : All delivery times are approximate. Please allow up to 10 working days for UK deliveries and 15 working days for Worldwide deliveries. Also, for all international orders all customs/import duties are to be paid by the recipient of the parcel. We cannot be held liable for any import or customs duties.


 Returns

We hope that you will be happy with your jewellery purchases however, in the event that you are unsatisfied with your purchase you can return the goods for a refund or exchange within 21 days of receipt. Return Postage is non-refundable unless the returned item was faulty upon receipt. It is recommended that when returning items, they are sent via Recorded or Special Delivery as we are not liable for loss of items.

Due to hygiene reasons earrings can't be returned unless faulty.